Everything you might want to know

Across London, to every postcode. Most of our deliveries go to Mayfair, Knightsbridge, Belgravia, Chelsea, Kensington, Notting Hill, Marylebone, St John's Wood, Hampstead, the City and Canary Wharf, but we deliver by hand to the whole of London every day. We do not deliver outside London.

Until 10pm. An order placed at 9.55pm is made the following morning and delivered the same day. The order is placed online in about a minute; there is nothing to arrange by phone.

Yes. Choose from our Same Day Collection and order by 3pm; it is delivered by 9pm the same evening. The collection is a curated selection of preserved rose boxes and signature arrangements we can make to our standard within the day. If you need something outside it at short notice, call us and we will tell you honestly what is possible.

We deliver seven days a week. For Sunday and bank-holiday deliveries, please order by 10pm the previous Friday so that the flowers can be bought fresh for you at the market.

You can choose a preferred window at checkout, and we do our best to honour it. Deliveries are made between 8am and 9pm, and because our drivers move through London traffic we cannot promise a specific hour. If a moment truly matters, an arrival before a dinner or during office hours, write it in the order notes or email us and we will plan the route around it. Around Valentine's Day, Mother's Day and Christmas, please allow a wider window.

Almost always our own team, in our own vehicles. Every arrangement is delivered by hand, never posted or sent through a parcel network; it travels upright and is carried to the door by someone who knows how to hold it.

Yes. You receive a message as soon as the arrangement has been handed over, so you know the exact moment it arrived.

The driver will call the recipient, and then you. If nobody can be reached, the flowers are left with a concierge, porter or neighbour where it is safe to do so, or brought back and delivered again once we have spoken to you. Fresh flowers are never left on a doorstep in the sun.

Yes, and we do every day: hotels such as The Peninsula, The Lanesborough and the Bulgari, apartment buildings in Knightsbridge and Belgravia, offices in the City and Canary Wharf. Please give the guest's or the employee's full name and, for hotels, the check-in date. Some hospital wards do not accept fresh flowers, so check with the ward first; a preserved rose box is usually welcome where fresh flowers are not.

Order as usual, enter your own address as the delivery address for now, and write "address to be confirmed" with the recipient's name and mobile number in the order notes. We will contact them discreetly by phone or WhatsApp to arrange delivery, without revealing what is coming.

Delivery is calculated by postcode and shown at checkout before you pay, so there are no surprises. Standing orders and company accounts are quoted with delivery included.

Online, at any hour. Choose the arrangement, the size where sizes are offered, add your card message and the delivery date, and pay. It takes about a minute. If you would like help choosing, call or email us and we will happily advise. We do not take payment over the phone: for anything arranged with us directly, we send an invoice by email, and the order is confirmed once it is paid.

That is the rule we work to: what arrives must be as good as what you saw, or better. Flowers are seasonal, so a variety may occasionally be replaced with one of equal or higher value in the same colour and character; colour and overall look always take precedence over a specific bloom. If a substitution would change the character of the piece, we will contact you before we make it.

Every arrangement is photographed in the studio before it is delivered. If you would like to see yours, ask and we will send it.

Yes. Our velvet boxes come in a range of colours and the choice is made on the product page. If you have something particular in mind, a colour to match a room or a brand, tell us in the order notes.

Yes. A hundred roses in a heart, a thousand roses for a proposal, a free-standing letter, an arrangement in a colour that does not exist on the site. Email info@lagrandebeaute.com with the occasion, the date and a budget, and we will come back with a proposal and an invoice to pay by email. Large pieces need two working days; the largest need a little more.

All major credit and debit cards, Apple Pay, Google Pay and Shop Pay, through a secure checkout. Orders arranged with us by email or phone are paid through an invoice link we send you; companies and private offices can also settle by invoice on account. We do not take card details over the phone.

Yes, up to 24 hours before the delivery date; email or call us and we will amend the message, the address or the date. After that the flowers have usually been bought at the market for you, so changes depend on where the order is, and same-day orders cannot be cancelled once they are being made.

No. Nothing with a price ever goes in the box or the bag. The recipient sees only the flowers and your card. Your receipt is emailed to you.

Yes. Leave the card unsigned, or ask us to leave it out altogether, and our team will say nothing about who sent them. If the recipient asks, we tell them to ask you.

We choose them ourselves at the flower market at four in the morning: English-grown flowers in season, Dutch varieties, and roses from Ecuador, whose long stems and large heads are the ones we use for our rose pieces. Nothing is ordered unseen.

Typically five to seven days, and hardier varieties such as orchids and chrysanthemums considerably longer. Every flower has its own life, and how long it lasts depends on the variety, the season and the room it is kept in. To give it the best chance, keep the arrangement in a cool spot away from direct sunlight, radiators and fruit; for a box, pour a teacup of water into the centre every other day; for a bouquet, change the water every two days and re-cut the stems at a 45-degree angle. The full guide is on our Handling & Care page.

Between one and three years. They are real roses, preserved at full bloom, and they ask for almost nothing: no water, ever; no direct sunlight, heat or damp; and no lifting them out of the box. Details are on our Handling & Care page.

No. The flowers are set into the velvet box in the studio and arrive finished; the recipient does nothing but find it a place. The box itself is designed to be kept.

Hand-tied, wrapped and carried in our turquoise bag. A bouquet does need a vase; if the recipient may not have one, choose a box instead, or add a note and we will advise.

A box when the flowers should arrive finished, look composed on a table from the first minute, and travel well through a lobby or an office. A bouquet when the recipient loves to arrange flowers, or the moment calls for something to be carried in the arms. We wrote a longer answer in our journal: Velvet box or bouquet.

Lilies are dangerous to cats, and strongly scented flowers can trouble people with allergies. Tell us in the order notes and we will make the arrangement without lilies or strong scent, at no extra cost. Preserved roses are unscented and a good choice for hospitals and sensitive homes.

Yes. Write it at checkout and it is placed with the flowers on a La Grande Beauté card. It can be in any language, and as short or as long as you like; if you would rather say nothing, we send the flowers with no card at all.

Yes. Balloons, cakes, cupcakes and other additions can be added to your order from the product page or by asking us; they travel with the flowers and arrive together. For something we do not list, a particular champagne or a gift from a house on Bond Street, our concierge service can source it for you: email us with the brief.

Yes. A digital gift card is sent by email and can be used on anything on the site, including delivery. It is the right answer when you know the person deserves flowers but not which flowers.

Each occasion has its own collection: birthdays, anniversaries, new babies, congratulations, thank you and get well. If you tell us who it is for and what they are like, we will point you to the right one.

Yes. Our sympathy collection includes arrangements for the home and pieces for the service. For a funeral, please tell us the name of the deceased, the funeral director and the time of the service, and we will deliver directly to them.

Yes, and more often than people expect. Architectural greens, deep colours, a single-variety box. Our journal has a guide to flowers for a man, and the arrangements it names are on the site.

Yes. Tell us the birthdays and anniversaries that matter and we will write to you ten days before each one, with a suggestion. Nothing is sent without your say-so.

A large part of our work comes through assistants, chiefs of staff and concierge teams. We keep addresses, preferred colours and important dates on file, take orders by email or WhatsApp, and confirm every delivery the moment it is made. One email is enough to open an account.

Yes. Companies, private offices and hotels can order on account and settle monthly by invoice. Email info@lagrandebeaute.com with the company name and the person who will place orders, and we will set it up the same day.

Yes. Standing orders are delivered weekly or fortnightly to residences, receptions, boardrooms and members' clubs, on a fixed day, with the flowers changing with the season. Tell us the room and the budget and we will propose three options.

Yes. Send us a spreadsheet of names, addresses and the message for each, and we will deliver them on the same day or spread across a week, and confirm each one. Christmas and Chinese New Year lists should reach us by mid-November.

Yes: bridal flowers, ceremony and reception. Weddings begin with a conversation about the venue, the dress and the mood, followed by a written proposal. Please write to us as early as you can; London's best dates are taken months ahead. Our weddings page explains how we work.

Yes: dinners at home, product launches, hotel and restaurant installations, and the large rose pieces for proposals and parties. Give us the date, the venue and a sense of scale, and we will visit if needed and quote. See our events page.

Yes: guest-arrival flowers, suite arrangements, lobby pieces and tables, delivered daily or weekly on account. We already deliver to several of London's finest hotels every day, and we understand the discretion and timing they expect.

Email info@lagrandebeaute.com, call or WhatsApp +44 7907 412 340, or use the contact page. We reply quickly during the day, and orders placed online at night are seen first thing in the morning.

Flowers are living things and now and then one arrives below our standard. Send a photograph to info@lagrandebeaute.com within twelve hours of delivery and we will replace the arrangement or refund it. Our refund policy has the details.

Email or call us straight away, quoting your order number. Most mistakes are fixed in a minute if we hear before the flowers leave. If the driver is already on the way, we will redirect where we can.

We are an online house and deliver rather than sell over a counter, which is what allows us to make and deliver across London seven days a week. Everything on the site can be ordered in a minute; for anything you would rather discuss, call us.

Yes. For press enquiries, collaborations and image requests, email info@lagrandebeaute.com with "Press" in the subject line.